Shipping
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Track Order
Stay updated on your order's journey from our warehouse to your door.
Frequently Asked Questions
Orders & Purchases
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Are your products authentic?
Are your products authentic?
Yes. All items sold on Fashorio are sourced and supplied directly by our verified vendors and partners.
Do you collect any personal information?
Do you collect any personal information?
We only collect the information required to process your order safely.
To learn more, please see our Privacy Policy.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Yes, if your order has not been shipped yet. Contact us immediately at info@fashorio.com to request a change.
Returns & Exchange
What is your return policy?
What is your return policy?
You may request a return within 30 days of delivery for eligible items.
Non-returnable items include:
- Used products
- Swimwear
- Makeup
- Cosmetics and beauty items
Returns must be unused, in original condition, and in original packaging.
Do you offer free return shipping?
Do you offer free return shipping?
Yes. Fashorio provides a prepaid return label for eligible returns.
There are no restocking fees.
How long does it take to receive a refund?
How long does it take to receive a refund?
Once we receive and inspect your returned item, refunds are issued within 7 days to the original payment method.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
What if my item arrives damaged or defective?
What if my item arrives damaged or defective?
If your order arrives damaged, please notify us within 48 hours at info@fashorio.com.
We will provide a free prepaid return label and you may choose a replacement or full refund.
What if my order is delayed or lost?
What if my order is delayed or lost?
If your order has not arrived within 2 days after the expected delivery timeframe, contact us at info@fashorio.com and we’ll investigate with the courier.
Do you offer exchanges?
Do you offer exchanges?
If you’d like a different size or color, simply place a new order for the item you want. You can return your original item for a refund following our return policy. For any help, feel free to contact us at info@fashorio.com
Shipping & Tracking
Where does Fashorio ship to?
Where does Fashorio ship to?
We currently ship within the United States only, including Alaska and Hawaii.
Do you offer free shipping?
Do you offer free shipping?
Yes. All orders include free standard shipping with no minimum purchase required.
How long does delivery take?
How long does delivery take?
- Processing Time: 1–2 business days.
- Delivery Time: 5–7 business days after dispatch
You will receive a tracking email once your order has shipped.
How can I track my order?
How can I track my order?
A tracking link will be emailed to you after your order is dispatched.
If you do not receive tracking details within 4 days of placing your order, please contact us atinfo@fashorio.com.
Can I cancel or change my order?
Can I cancel or change my order?
Yes, as long as your order has not shipped yet.
Once shipped, cancellations aren’t possible, but you can request a return after delivery.
To request a cancellation, emailinfo@fashorio.comas soon as possible.
