How can we help?

Pick your size and color on the product page, add the piece to your cart, and check out whenever you’re ready. You’ll get an order confirmation by email right away, and a second email with tracking once your order ships.

No, you can check out as a guest. Creating an account just makes it easier to see your order history and check out faster next time.

All major payment methods offered at checkout, including major credit and debit cards and popular digital wallets. The available options for your region are shown on the payment step before you confirm.

Yes. Checkout is hosted by Shopify and fully encrypted (SSL), with card data handled to PCI-DSS standards. We never see or store your full card number.

Contact us at info@fashorio.com right away with your order number. Changes (including the delivery address) are only possible before the order is processed for shipment, and processing starts within 1 to 3 business days, so sooner is better.

Any applicable sales tax is calculated at checkout based on your shipping address and shown before you pay.

Orders are processed within 1 to 3 business days, then delivery depends on your destination. United States (all 50 states, PO Boxes, APO/FPO and territories): 2 to 10 business days, which breaks down as 2 to 5 for US-stocked styles and 5 to 10 for overseas-stocked ones. Express international destinations like Canada, the UK, Australia, Germany and Japan: 4 to 16 business days. Most of Europe: 8 to 18 business days, and Brazil: 16 to 29. The full country-by-country table is in our shipping policy at /policies/shipping-policy.

Yes. Standard shipping is FREE on orders over $75 USD, to every destination we serve. It’s applied automatically at checkout, no code needed.

Shipping is calculated by order weight and shown at checkout before you pay. U.S. rates run $3.99 to $14.99; international rates start at $1.99 depending on the destination. Orders over $75 USD always ship free. The full rate tables are in our shipping policy at /policies/shipping-policy.

Yes. We ship to 44 countries: the United States plus 43 international destinations across Europe, Asia-Pacific, the Middle East, and the Americas. Customs duties and taxes on international orders are set by your local customs authority, aren’t included in our prices, and are the customer’s responsibility.

Not at this time. Every order ships with the standard tracked service shown at checkout.

Every package is tracked. You’ll get a tracking link by email as soon as your order ships, or you can use our Track Your Order page at /pages/track-your-order, where you enter your order number and email to see the latest status. Items from different warehouses may arrive in separate packages, each with its own tracking, at no extra cost.

We’re sorry about that. Email info@fashorio.com within 7 days of delivery with your order number and photos of the item and packaging, and we’ll make it right with a replacement or refund, including covering return shipping where applicable.

Carriers sometimes take a little while to scan a package after pickup, so brief gaps are normal. If your tracking hasn’t moved for 7+ business days, email info@fashorio.com with your order number and we’ll open a carrier investigation.

Return requests must be submitted within 7 days of delivery (based on the carrier’s delivered date). Items must be unworn, unwashed and undamaged, with all original tags attached and the original packaging with the SKU label intact. Returns that don’t meet these conditions may incur a 20% restocking fee or be declined. Once approved, ship the item back within 7 days. Full details: /policies/refund-policy.

Email info@fashorio.com with your order number and the reason for your return. Our team replies Monday to Friday, 9 AM to 6 PM EST with return instructions and the return address.

Swimwear, bodysuits, intimates and lingerie, jewelry, beauty products and face masks are final sale and can’t be returned. Please check the size chart on the product page before ordering these.

We don’t offer direct exchanges. Return the original item for a refund and place a new order for the size or color you’d like. That’s the fastest way to get the right piece.

Orders shipped outside the United States aren’t eligible for returns at this time. If your international order arrives damaged, defective or incorrect, contact us within 7 days of delivery with photos and we’ll make it right with a replacement or refund.

Once we receive your return, allow 5 to 7 business days for processing. Approved returns are refunded as store credit that you can use on any future order at fashorio.com. Original shipping charges are non-refundable, and return shipping is the customer’s responsibility for a change of mind. If an item arrives damaged, defective or wrong, the return is free and we cover return shipping.

A curated range of skincare, makeup, hair and body care, plus a full line of beauty & health devices: hair straighteners, curling irons and dryers, electric shavers and trimmers, epilators, facial devices and oral care. Browse it all in the Beauty & Health section at /beauty.

On eligible skincare, choose a delivery frequency at checkout to save 15% on each repeat order. You can skip, pause or cancel anytime from your account, and nothing is locked in.

Many of our own-label (Fashorio) skincare and makeup are formulated vegan. Look for the “vegan” note on the individual product page. We only make that claim where it’s true for the specific product, so please check the product details.

Any warranty is noted on the individual product page where it applies. If a device arrives damaged or faulty, email info@fashorio.com within 7 days of delivery with photos and we’ll make it right.

For hygiene and safety, opened or used beauty and personal-care items are final sale and can’t be returned. Unopened items in original condition may be eligible within 7 days of delivery (see /policies/refund-policy). If anything arrives damaged or faulty, contact us and we’ll replace or refund it.

Try our Skincare Routine Builder at /beauty/routine. Answer a few quick questions about your skin type and concerns and we’ll suggest a simple morning and evening routine you can add to bag in one tap.

Check the size guide on the product page, where every style lists its own measurements. Measure your bust, waist, and hips with a soft tape and compare against the chart rather than going by your usual letter size, since sizing varies by style and fabric.

Fit varies by style, since a relaxed blouse and a fitted denim piece are cut differently on purpose. The product page notes the intended fit, and the size guide gives the actual garment measurements, so comparing your own measurements is the most reliable way to choose.

Compare your measurements with the size guide on the product page and consider the fit you prefer: for structured or fitted pieces, many customers size up for comfort; for stretch fabrics, staying with the closer size usually works. If you’re unsure, email us and we’ll help you choose.

Email info@fashorio.com within 7 days of delivery and we’ll help you start a return, then just reorder your preferred size. Keep the tags on and the original packaging; note that swimwear, bodysuits, intimates and jewelry are final sale (see /policies/refund-policy).

Use a soft measuring tape over light clothing. Bust: around the fullest part. Waist: around the narrowest point, above your hip bones. Hips: around the widest part of your seat. Keep the tape level and snug but not tight, then compare against the size guide on the product page.

Always check the care notes on the product page and the garment’s care label first, since instructions vary by fabric. As general guidance, a gentle cold-water wash with like colors and laying flat or hanging to dry keeps most everyday pieces in shape longest.

Delicates do best hand-washed cold or machine-washed on a gentle cycle inside a mesh bag, then air-dried away from direct heat. Skip the dryer and wring gently. The care label on each piece has the specifics.

Wash denim inside out, in cold water, and as infrequently as you reasonably can, spot-cleaning between washes. Air-dry rather than tumble-dry to protect the fit and color.

Rinse swimwear in cool water after each wear (especially after chlorine or salt water) and hand-wash or machine-wash cold on gentle. For activewear, wash cold, skip fabric softener (it coats performance fibers) and air-dry.

Moissanite is durable and keeps its brilliance with simple care: wipe it gently with a soft, lint-free cloth after wear, and wash occasionally with mild soap and warm water, drying thoroughly. Store it separately so it doesn’t rub against other pieces.

Keep it dry and stored in a cool place (ideally in a small pouch or lined box) since moisture and air speed up tarnish. Put jewelry on after lotions and perfume, take it off before swimming or showering, and buff regularly with a soft polishing cloth.

We recommend taking it off first. Water, chlorine, and soaps can dull sterling silver over time. A quick habit of “last on, first off” keeps pieces bright much longer.

A soft cloth handles day-to-day care. For a deeper clean, use lukewarm water with a drop of mild soap and a very soft brush, rinse, and dry completely before storing. Avoid harsh chemicals and abrasive cleaners.

Tap the heart on any product to save it to your wishlist. Saved items stay on your device, and when you sign in they also sync to your account, so you can come back anytime and add them all to your cart in one tap from the wishlist page.

Yes. Sign in to your free Fashorio account and your wishlist syncs to it, so your saved pieces follow you across devices.

We collect only what’s needed to fulfill your order, store it securely through Shopify’s encrypted systems, and never sell your personal information. See our Privacy Policy for the full details.

Every email has an unsubscribe link at the bottom, so one click and you’re out. You’ll still receive transactional emails like order and shipping confirmations.

Email us at info@fashorio.com and a real person will reply. Include your order number if your question is about an existing order, since it speeds everything up.

Absolutely, and that’s our favorite question. Tell us your measurements, the pieces you’re considering, and the fit you like, and we’ll point you to the best choice.

Fashorio is based in Albuquerque, New Mexico (1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110).

We’re an online boutique at fashorio.com, so everything is shipped directly to your door.

New styles are added weekly. Browse the latest on our All Styles page, or join our email list to see fresh pieces first.